This policy explains how Lifedent Dental Hospital (“we”, “us”), Shilpan Tower A, 1st Floor, Near Sadhu Vaswani School, Sadhu Vaswani Road, Rajkot, Gujarat 360005, India, collects, uses and protects personal information when you use lifedent.in, contact us, or share information with us before treatment.
Information we collect
- Enquiry forms: your name, email address, phone number, country, the treatment you are interested in and your message.
- WhatsApp, phone and email: the messages you send us, and any dental X-rays, photos or health details you choose to share so we can prepare a treatment plan.
- Website usage: if analytics and advertising tools are enabled on the site, information such as pages visited, device and browser type, approximate location (country/city) and how you arrived at the site, collected through cookies and similar technologies.
How we use your information
- To reply to your enquiry and prepare a treatment plan or appointment.
- To provide dental care and keep the clinical records required by law.
- To help international patients with travel-related arrangements they request, such as airport pickup or hotel suggestions.
- To understand how visitors use the website and measure our advertising, where analytics tools are enabled.
We do not sell your personal information.
Health information
X-rays, photos and details about your dental health are sensitive. We use them only to assess your case and provide treatment, share them only with the doctors and staff involved in your care, and never use them for advertising.
Cookies, analytics and advertising
The website may use Google Analytics, Google Ads and Meta (Facebook) Pixel to measure visits and enquiries. These services may set cookies and process data on servers outside India. Visitors from the United Kingdom and the European Economic Area are asked for consent before analytics and advertising cookies are used, and can change their choice by clearing site data in their browser. You can also block cookies in your browser settings.
Who we share information with
- Service providers that help us run the website and communicate with you (for example email and hosting providers).
- Google and Meta, for analytics and advertising measurement, where enabled.
- Authorities, where we are required to by law.
How long we keep information
Enquiries are kept for as long as needed to respond and follow up. Clinical records are kept for the period required by applicable law and professional guidelines.
Your rights
Under India’s Digital Personal Data Protection Act, 2023 — and, for visitors from the UK or EU, the UK GDPR / EU GDPR — you may ask to access, correct or delete your personal information, withdraw consent, or raise a concern about how we handle it. To make a request, contact us using the details below. You may also complain to the data protection authority in your country.
Children
Information about patients under 18 is provided and managed by a parent or guardian.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Lifedent Dental Hospital, Shilpan Tower A, 1st Floor, Near Sadhu Vaswani School, Sadhu Vaswani Road, Rajkot, Gujarat 360005, India
Email: lifedentdentalhospital@gmail.com · Phone / WhatsApp: +91 88663 83383